退款政策

1. CHANGE OF MIND RETURNS

 Unfortunately due to health regulations we cannot accept the return of any of our nutritional products simply because you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.

2. OTHER RETURNS

Leafytrade will accept product returns and provide you with an exchange, repair or refund (as applicable) where:

- The product is damaged, or

- The product is faulty, and

- You can present your online tax invoice or other adequate proof of purchase.

Leafytrade may elected to return the product to the manufacturer to determine the nature of the problem.

Leafytrade reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

3. PROBLEMS WITH DELIVERY OR SHIPPING

Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us at [email protected] to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.

For returns contact us at [email protected] to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair or refund.

We reserve the right to charge for return shipping in certain circumstances.

4. CHANGES TO THIS RETURNS POLICY

To amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.

This Policy is to be read in conjunction with our Terms and Conditions, Terms of Use and Privacy Policy.